FAQs

1. Are these Tiffany & Co jewelries 100% sterling silver? What's the define of sterling silver?

A: Yes, all our Tiffany & Co jewelries are solid genuine 925 sterling silver items, sometimes Partly genuine 18K gold. Sterling silver is 92.5% pure silver (.925) metal. This standard is used to assure consistent quality among sterling products. Sterling is 92.5% pure instead of 100% pure in order to achieve the requisite hardness and stability to resist wear and tear, and hold its shape. Sterling silver objects are usually stamped with either the word "Sterling" or ".925".

2. How should I store my silver?

A: Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your tiffanystore silver or a silver storage box.

Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll.

Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.

3.How long will it take for my order to be processed and delivered?

A: Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-10 business days for delivery with EMS (express mail service).

4.How can I check the status of my order?

A: You can login http://www.ems.com.cn/english-main.jsp and check the status of your order with EMS tracking No.. If you have any problem, please contact us.

5.How much shipping will be charged for each order and how can I track my parcel online?

A: The tracking number would be sent by email once the items have been shipped. We only charge 9.9 USD per item for shipping. The shipping of the items is online traceable.

6.How do I order?

A: Ordering on www.hometiffany.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

7.Do you ship your jewelry worldwide?

A: Yes, we will send your custom jewelry worldwide by EMS, and it usually takes 5 – 10 days to deliver after you have approved your custom jewelry.

8.What kind of currency in your website?

A: The currency is US dollars.

9.Things are usually cheaper if they are bought in bulk. Are you?

A: Yes, it's sure! It will be cheaper if you buy a lot of jewelry.

10. What should I do if the weight of product is too heavy to damage?

A: Customers can call to account the responsible for the delivery company if a result of damage to goods caused by express delivery or post office in the delivery process. And we will try our best to help you to get the loss of good’s damage from deliver company.

11. If I have problem, how can I contact with you?

A: If you need any assistance on your purchase, you may click, then fill in the form, including your name, email and questions and submit them, it's ok. Or please send Email to us if any question. Our customer service department will process any question in 24 hours.

Email: hometiffany@hotmail.com